Orders are shipped from our Petaluma, CA facility M-F. In-stock goods are shipped out within 1 business day unless otherwise specified. If we are not able to meet this commitment a member of our team will contact you to discuss the timing. If you request a later shipping date at checkout we will schedule your order based on that request unless the request conflicts with one of our other policies.
Please Note: To ensure the highest product quality, it is our policy not to ship temperature-sensitive items when we know that they will sit in a carrier's facility over the weekend unless our customer specifically requests otherwise. Depending on the carrier and service level you select, we may delay shipment of your order.
Refer to the maps below for information about ground service transit times. Please keep in mind that all transit times are stated in business days.
We strongly recommend you select Next Day shipping for temperture sensitive products.
Unfortunately we are not able to ship to international addresses. Many of our customers elect to have goods sent to a forwarder to be prepared and dispatched to their ultimate destination.
FERMENTATION & FILTRATION PRODUCTS
We offer credits on products that are returned within 15 days of shipment, so long as they adhere to the following guidelines:
- Products that are shipped in sealed packaging must be unopened and undamaged upon return.
- Goods that have been marked or labeled by the customer will not be accepted and no credit will be issued.
- We do not accept returns on bacteria.
- All returns are subject to a 20% restocking fee.
- Customer to pay return freight costs.
- In case of damage incurred during shipping: Claims must be reported within 5 working days of receipt of your order, and the original packing must be retained for carrier inspection
- We do not accept returns of perishable items that have been stored improperly by the customer.
Please call our Customer Service team at (707) 765-6666 or email us using our Customer Contact Form prior to return for authorization.